Store Policy

1. Refund & Cancellation Policy

• Customers can request a refund or cancellation within 30 days of purchase.

• If the product is defective or damaged upon arrival, customers must provide photo proof within 48 hours of delivery.

• Customized or refurbished items are non-refundable unless faulty.

• Cancellation requests must be made before shipping; otherwise, standard return procedures apply.

 

2. Fulfillment & Shipping Policy

• Orders are processed within 1-3 business days after payment confirmation.

• Delivery times vary based on location:

  • UK Shipping: 3-5 business days

  • International Shipping: 7-14 business days

• Customers will receive a tracking number via email once the order is shipped.

• We are not responsible for delays caused by couriers or customs.

• If an order is lost in transit, please contact us within 10 days of the expected delivery date.

 

3. Terms & Conditions

• All products are seller-refurbished and tested before dispatch.

• By placing an order, customers agree that they have read and understood the product descriptions.

• Prices are subject to change without prior notice.

• We reserve the right to cancel orders due to pricing errors, stock issues, or suspicious activity.

 

4. Privacy Policy

• Customer data (name, email, and address) is used only for order processing and communication.

• We do not store or share payment details with third parties.

• Our website uses secure encryption to protect personal information.